Contact Us
How to reach the PikaH3Flex team for support, billing questions, refunds and content corrections.
Last updated: 2026-10-31
Email support
The fastest way to reach us is email: support@pikah3flex.net. We usually reply within one to two business days.
To help us resolve things quickly, please include:
- the email address of your PikaH3Flex account,
- for billing questions, the order number shown under Account → Payments,
- for generation problems, the approximate time of the generation and the prompt you used.
Common questions
- A generation failed — credits for failed generations are returned automatically. Check Account → Credits to see the refund entry.
- Refunds and cancellations — see our refund policy. You can cancel a subscription anytime from Account → Billing.
- Something in a guide is wrong — tell us what and where; we correct factual errors promptly.
PikaH3Flex is an independent service and cannot answer questions about Pika's own products or accounts. For those, contact Pika directly.