Refund Policy

Failed generations

If a video generation fails — because of a model error, a timeout, provider unavailability or a content-safety block — the credits charged for it are returned to your balance automatically. You do not need to contact us.

Subscriptions

• You can cancel a subscription at any time from Account → Billing. Cancellation stops future renewals; you keep your plan and remaining credits until the end of the current billing period.
• If you were charged for a renewal you did not intend and you have not used any credits from that renewal, email us within 7 days of the charge and we will refund it in full.
• Partially used billing periods are not refunded, because credits are consumed by paid GPU time.

Credit packs

• Unused credit packs can be refunded within 7 days of purchase if none of the pack's credits have been used.
• Credit packs are valid for 12 months from purchase.

Quality issues

AI generation is probabilistic, and results can differ from what you expected. If you believe a result is clearly broken (for example, a corrupted file or no audio when audio was expected), email us with the details and we will review it and may restore the credits.

How to request a refund

Email support@pikah3flex.net from your account email with your order number. Approved refunds are returned to the original payment method; your payment provider may take 5–10 business days to process them.

Consumer rights under the laws of your country are not affected by this policy.